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Privacy Policy

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Last updated: 7th January, 2026

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1. Our Commitment to Your Privacy

ProPT Rehab is a physiotherapy clinic operating in Ontario, Canada. We are committed to protecting your privacy and handling personal and personal health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and other applicable privacy laws.

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2. Information We Collect

Website (Wix)

When you contact us through our website, we may collect:

  • Name

  • Email address

  • Phone number

  • General inquiry or appointment request details

Please do not submit personal health or medical information through website contact forms.

Online Booking & Clinical Care (Jane App)

When you book an appointment or receive physiotherapy services, we collect personal and personal health information, including:

  • Contact details

  • Appointment information

  • Intake forms and health history

  • Treatment notes and clinical records

This information is collected and securely stored using Jane App, a practice management system designed for regulated health professionals.

Automatically Collected Information

Our website may collect limited technical information such as IP address, browser type, and pages visited for website analytics and performance purposes.

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3. How We Use Your Information

We use information to:

  • Schedule and manage appointments

  • Provide physiotherapy assessment and treatment

  • Communicate appointment reminders and clinic updates

  • Maintain clinical and business records

  • Meet legal and regulatory requirements

We do not sell or rent personal information.

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4. Consent

By booking an appointment or submitting information, you consent to the collection, use, and disclosure of your personal and personal health information for purposes related to your care, scheduling, billing, and clinic operations, in accordance with PHIPA.

You may withdraw or limit consent at any time, subject to legal and professional obligations.

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5. Health Information Custodian

Under PHIPA, [Your Clinic Name] is a Health Information Custodian. Access to personal health information is limited to authorized clinic staff only.

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6. Online Booking System (Jane App)

We use Jane App for secure online booking and electronic medical records. Jane App uses encryption, access controls, and secure servers. Some data may be stored on servers located outside of Canada and may be subject to foreign laws.

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7. Cookies and Website Analytics

Our website uses cookies and similar technologies provided by Wix and third-party analytics services to improve website functionality and understand visitor usage. Cookie preferences can be managed through your browser settings.

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8. Retention of Information

  • Website inquiry information is retained only as long as necessary

  • Clinical records are retained according to Ontario regulatory and professional requirement

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9. Your Rights (Ontario – PHIPA)

You have the right to:

  • Access your personal health information

  • Request corrections to your records

  • Withdraw or limit consent, where permitted

  • Raise privacy concerns or complaints without retaliation

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11. Children’s Privacy

Our services and website are not intended for children under 13 without parental or guardian consent.

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12. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be posted on our website.

Privacy Summary (Booking Page)

We respect your privacy.
Online bookings and intake forms are securely managed through Jane App.
Website contact forms are not used for medical information.
Your information is used only for care, scheduling, and clinic operations.
We comply with Ontario’s Personal Health Information Protection Act (PHIPA).

Consent Notice (Jane App Booking)

By booking an appointment, you consent to the collection, use, and disclosure of your personal and personal health information for assessment, treatment, scheduling, billing, and clinic operations, in accordance with Ontario’s Personal Health Information Protection Act (PHIPA). Information is securely stored using Jane App. Consent may be withdrawn subject to legal and professional obligations.

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